Account Management
“We were unable to send an email to the address you provided.”
This indicates that the email you submitted does not match the email on record with the district. This typically occurs when you change the email from what you provided the district.
Please contact the district to verify your email. Then restart the activation process using the email found in your record in School Health Management.
My temporary password did not arrive after 15 minutes.
If you clicked the “Send me a temporary password” button and saw the “Email has been sent” message, but after 15 minutes you still have not received a message with the Subject: “Your temporary password from Frontline Health Portal”, check your Spam folder.
If the message still has not arrived, please contact the district for assistance. Your district can provide you with a temporary password so that you can log in to the Health Portal and continue activating your account. (Remember that when you log in, your Username is the email address that is on file with the district.)
My student (child) is not showing in the Add Student step.
If you have entered the correct Last Name, Student ID, and Student Birthdate for your student and cannot locate the student, you and your student are not linked. Please contact the district for assistance.